Effective date: 2026/29/10
Tajaone Enterprise develops digital solutions for restaurant management and delivery operations, including Chakula ERP and the Tajaone Rider application.
This Privacy Policy explains how we may collect, use, store, and protect personal information when users interact with our services.
Depending on the service being used, personal information may include:
Contact information, such as names, telephone numbers, and email addresses.
Delivery information, such as delivery addresses and order details.
Rider information needed to support rider accounts and delivery operations.
Location information when required for delivery assignment or tracking and when the relevant feature is enabled.
Technical information necessary to operate, secure, and troubleshoot our services.
We will collect only information that is necessary for the relevant purposes and disclose applicable collection practices to users.
Information may be used to:
Provide and operate our services.
Process and coordinate restaurant orders and deliveries.
Support rider and restaurant accounts.
Communicate about orders, services, and support requests.
Maintain security, prevent misuse, and troubleshoot technical problems.
Meet applicable legal obligations.
Information may be shared with relevant restaurants, delivery riders, service providers, or other parties where necessary to provide a requested service or meet a legal obligation.
We do not authorize the use of personal information for unrelated purposes without an appropriate legal basis.
Where location features are enabled, the rider application may process location information to support delivery assignment, navigation, or delivery coordination.
Users should be informed when location access is required, when it is collected, and how it is used. Actual collection depends on the app's permissions and implementation.
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
Information is retained only for as long as necessary for the relevant purposes, subject to applicable legal, accounting, and operational requirements.
No online service can guarantee absolute security.
Subject to applicable law, individuals may have rights to request access to, correction of, or deletion of their personal information, and may have other rights concerning how their information is processed.
To submit a privacy request, contact us using the details below.
Our business services are not intentionally designed to collect personal information from children without an appropriate legal basis and any required safeguards.
We may update this Privacy Policy as our services and legal obligations evolve. The latest version will be published on this page with its effective date.
For privacy questions or requests, contact:
Tajaone Enterprise
Nairobi, Kenya
Email: felixokiya10@gmail.com
This policy should be read together with any additional privacy notices provided within our individual applications or services.